Legal

Refunds & Cancellation

Last updated: 21 July 2026

KaiTerm Pro is sold by Paddle, KaiTerm’s merchant of record and authorised reseller. Paddle handles payment, tax, subscription administration, cancellation, withdrawal requests, and refunds in accordance with its Buyer Terms and Refund Policy.

Cancel a subscription

You may cancel KaiTerm Pro at any time through the subscription-management link provided by Paddle in your purchase or renewal email, through Paddle’s buyer portal, or by contacting KaiTerm support. Cancellation stops future renewals. Unless Paddle or mandatory law states otherwise, Pro access continues until the end of the period already paid for.

Request a refund

Request a refund through Paddle buyer support and include the email address and transaction details associated with the purchase. You may also contact KaiTerm support if you need help locating the order. Eligibility and the payment destination are determined under Paddle’s policy and applicable consumer law.

EU and EEA withdrawal rights

If you are an EU or EEA consumer, distance-contract law may give you a 14-day right to withdraw. The right may be affected when digital content or a digital service begins immediately after you expressly request immediate performance and acknowledge the applicable effect on withdrawal rights. The disclosures and acknowledgement presented during Paddle checkout form part of the purchase process.

This policy does not restrict rights that cannot legally be waived. If KaiTerm Pro is faulty, materially different from its description, or not supplied with required conformity, you may have statutory rights to correction, price reduction, termination, or refund regardless of this policy.

Standard edition

The Standard edition does not require payment, so there is no purchase price to refund. Removing KaiTerm from your device does not automatically cancel a separate active Pro subscription.

After cancellation

When Pro entitlement ends, the application returns to the features and limits available in Standard. You remain responsible for exporting or backing up data you want to retain. Cancellation does not itself constitute an account-deletion request. Privacy and deletion requests are handled as described in the Privacy Notice.

Contact

For product assistance, email [email protected]. For billing, cancellation, charge, or refund administration, Paddle’s buyer support is generally the fastest route.