Last updated July 13, 2026

Refund Policy

KaiTerm Pro subscriptions are sold through Paddle. Refund requests are reviewed through Paddle and KaiTerm support using the policy below.

Refund Window

You may request a refund within 14 days of the initial Pro purchase or renewal if KaiTerm Pro does not meet your needs or a billing mistake occurred.

When Refunds May Be Declined

Refunds may be declined for repeated abuse, chargeback misuse, requests outside the refund window, or accounts that violated the Terms of Service.

How to Request a Refund

Use the Paddle receipt or billing support flow, or contact KaiTerm support with the email used for purchase, approximate purchase date, and reason for the request. Do not include payment card details.

After a Refund

Refunded subscriptions may lose Pro access. Local Standard features remain available, but Pro features such as encrypted sync, CSV import, clusters, startup automation, and advanced connection options require an active subscription.

Cancellations

You can cancel a subscription to stop future renewals. Canceling does not automatically refund past charges unless the refund request is approved under this policy.